Feature/rooms first response time and protocol #750
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…st response time calculation logic
MarcusviniciusLsantos
approved these changes
Nov 18, 2025
AlanJaeger
approved these changes
Nov 18, 2025
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What
Adding first response time and protocol to rooms list. Also, adding a condition to not consider the automatic message as part of the first response metric.
Why
This data is by Insights to render finished rooms list in the new human support dashboard.