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18 changes: 12 additions & 6 deletions README.md
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Expand Up @@ -31,8 +31,8 @@ without a refund at the discretion of the conference organizers.
Points of Contact
-----------------

We recognize that managing harassment at the Winter Tech Forum is not the job
of its recipients. The conference organizer and delegated individuals (*contact
We recognize that enforcing this CoC is not the job
of those who are being harassed. The conference organizer and delegated individuals (*contact
persons*) will make themselves available to address any & all complaints of
harassment, and the relevant contact information for them will be
made available to participants on arrival at the conference, during the
Expand Down Expand Up @@ -84,8 +84,12 @@ but it doesn't say what you must do (speak a certain way).
If You are Having a Hard Time Communicating
-------------------------------------------

These [Principles of Nonviolent Communication](https://www.cnvc.org/Training/NVC-Concepts)
might be helpful:
Here are some suggestions that are especially useful when discussing difficult issues.

### Principles of Nonviolent Communication


These [principles](https://www.cnvc.org/Training/NVC-Concepts) from the Center for Nonviolent Communication might be helpful:

1. Differentiate observation from evaluation.

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- A genuine request allows the other person to give you a gift.

The Four Agreements, By Don Miguel Ruiz
---------------------------------------

### The Four Agreements

In his book *The Four Agreements: A Practical Guide to Personal Wisdom*, Don Miguel Ruiz advises:

1. **Be Impeccable with your Word:** Speak with integrity. Say only what you mean. Avoid using the Word to speak against yourself or to gossip about others. Use the power of your Word in the direction of truth and love.

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