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Thank you for sharing the code for the plugin. We have used the plugin in Contact Centre build. After deploying and configuring the dependencies, we found that the option offered to the caller to enter a new number for callback does not work.
In callback-confirm-number.js, via the code below, the IVR presents an option to the caller to enter a new number for their callback -
if (step === 'optionChosen') {
if (Digits === '1') {
twiml.redirect(`${baseUrl}/callback-create-task`);
} else if (Digits === '2') {
twiml.redirect(`${baseUrl}/callback-new-number`);
}
}
We are missing the Twilio Function template for callback-new-number. In the Contact Centre we are building, offering the caller an option to enter a different number for callback is very important. Could you please share the template for callback-new-number?
Thank you very much.
The text was updated successfully, but these errors were encountered:
Thank you for sharing the code for the plugin. We have used the plugin in Contact Centre build. After deploying and configuring the dependencies, we found that the option offered to the caller to enter a new number for callback does not work.
In
callback-confirm-number.js
, via the code below, the IVR presents an option to the caller to enter a new number for their callback -We are missing the Twilio Function template for
callback-new-number
. In the Contact Centre we are building, offering the caller an option to enter a different number for callback is very important. Could you please share the template forcallback-new-number
?Thank you very much.
The text was updated successfully, but these errors were encountered: