feat(docs): chat-summary: add summary object in thread getters and update changelogs (ME-883 part 3/3) (#1601)

Author: kacperf531

src/pages/management/changelog/index.mdx

@@ -66,6 +66,7 @@ Use [**Update an account**](/authorization/global-accounts-api#tag/Accounts/path
 - The [**Configuration**](/management/webhooks/v3.6#configuration) webhooks now contain a new `requester` property. The property contains details of who triggered the webhook: `user_id`, `client_id` and `account_id`.
 - There are new webhooks:
   - [**event_deleted**](/management/webhooks/#event_deleted)
+  - [**thread_summary_set**](/management/webhooks/#thread_summary_set)
 - The **incoming_customer** webhook was removed.
 
 ### Other

src/pages/messaging/agent-chat-api/changelog/index.mdx

@@ -78,6 +78,10 @@ The developer preview version provides a preview of the upcoming changes to the
 
 - There's a new method, **Send Thinking Indicator** ([Web](/messaging/agent-chat-api/#send-thinking-indicator) & [RTM](/messaging/agent-chat-api/rtm-reference/#send-thinking-indicator)).
 - There's a new push, [**incoming_thinking_indicator**](/messaging/agent-chat-api/rtm-pushes/#incoming_thinking_indicator).
+- Added a new thread summary feature that can be configured using the `chats.auto_summary_enabled` license property (see [**Update License Properties**](/management/configuration-api/#update-license-properties).)
+- There's a new method, **Request Thread Summary** ([Web](/messaging/agent-chat-api/#request-thread-summary) & [RTM](/messaging/agent-chat-api/rtm-reference/#request-thread-summary)).
+- There's a new push, [**thread_summary_set**](/messaging/agent-chat-api/rtm-pushes/#thread_summary_set).
+- A new object, `summary`, is returned for **Get Chat**, **List Archives**, and **List Threads** responses for threads that have been summarized.
 
 ## [v3.5] - 2022-11-23
 

src/pages/messaging/agent-chat-api/index.mdx

@@ -312,6 +312,11 @@ curl -X POST \
       "text": "Hello",
       "author_id": "[email protected]"
     }],
+    "summary": { //optional
+      "status": "ok",
+      "text": "• Agent greets with a short message.",
+      "updated_at": "2025-10-21T07:08:16.125000Z"
+    },
     "properties": {
       // "Property" object
     },
@@ -410,6 +415,11 @@ curl -X POST \
       "text": "Hello",
       "author_id": "[email protected]"
     }],
+    "summary": { //optional
+      "status": "ok",
+      "text": "• Agent greets with a short message.",
+      "updated_at": "2025-10-21T07:08:16.125000Z"
+    },
     "properties": {
       "0805e283233042b37f460ed8fbf22160": {
         "string_property": "string_value"
@@ -646,6 +656,11 @@ curl -X POST \
             "author_id": "[email protected]"
           }
         ],
+        "summary": { //optional
+          "status": "ok",
+          "text": "• Agent greets with a short message.",
+          "updated_at": "2025-10-21T07:08:16.125000Z"
+        },
         "properties": {
           "0805e283233042b37f460ed8fbf22160": {
             "thread_property": "property_value"

src/pages/messaging/agent-chat-api/rtm-reference/index.mdx

@@ -364,6 +364,11 @@ You cannot use either `limit` and `min_events_count` or `filters` and `min_event
         "text": "Hello",
         "author_id": "[email protected]"
       }],
+      "summary": { //optional
+        "status": "ok",
+        "text": "• Agent greets with a short message.",
+        "updated_at": "2025-10-21T07:08:16.125000Z"
+      },
       "properties": {
         // "Property" object
       },
@@ -467,6 +472,11 @@ It returns a thread that the current Agent has access to in a given chat.
         "text": "Hello",
         "author_id": "[email protected]"
       }],
+      "summary": { //optional
+        "status": "ok",
+        "text": "• Agent greets with a short message.",
+        "updated_at": "2025-10-21T07:08:16.125000Z"
+      },
       "properties": {
         "0805e283233042b37f460ed8fbf22160": {
           "string_property": "string_value"
@@ -704,6 +714,11 @@ You can pass only one of the following values at a time: `values` or `exclude_va
               "author_id": "[email protected]"
             }
           ],
+          "summary": { //optional
+            "status": "ok",
+            "text": "• Agent greets with a short message.",
+            "updated_at": "2025-10-21T07:08:16.125000Z"
+          },
           "properties": {
             "0805e283233042b37f460ed8fbf22160": {
               "thread_property": "property_value"

src/pages/messaging/agent-chat-api/v3.7/index.mdx

@@ -312,6 +312,11 @@ curl -X POST \
       "text": "Hello",
       "author_id": "[email protected]"
     }],
+    "summary": { //optional
+      "status": "ok",
+      "text": "• Agent greets with a short message.",
+      "updated_at": "2025-10-21T07:08:16.125000Z"
+    },
     "properties": {
       // "Property" object
     },
@@ -410,6 +415,11 @@ curl -X POST \
       "text": "Hello",
       "author_id": "[email protected]"
     }],
+    "summary": { //optional
+      "status": "ok",
+      "text": "• Agent greets with a short message.",
+      "updated_at": "2025-10-21T07:08:16.125000Z"
+    },
     "properties": {
       "0805e283233042b37f460ed8fbf22160": {
         "string_property": "string_value"
@@ -646,6 +656,11 @@ curl -X POST \
             "author_id": "[email protected]"
           }
         ],
+        "summary": { //optional
+          "status": "ok",
+          "text": "• Agent greets with a short message.",
+          "updated_at": "2025-10-21T07:08:16.125000Z"
+        },
         "properties": {
           "0805e283233042b37f460ed8fbf22160": {
             "thread_property": "property_value"

src/pages/messaging/agent-chat-api/v3.7/rtm-reference/index.mdx

@@ -364,6 +364,11 @@ You cannot use either `limit` and `min_events_count` or `filters` and `min_event
         "text": "Hello",
         "author_id": "[email protected]"
       }],
+      "summary": { //optional
+        "status": "ok",
+        "text": "• Agent greets with a short message.",
+        "updated_at": "2025-10-21T07:08:16.125000Z"
+      },
       "properties": {
         // "Property" object
       },
@@ -467,6 +472,11 @@ It returns a thread that the current Agent has access to in a given chat.
         "text": "Hello",
         "author_id": "[email protected]"
       }],
+      "summary": { //optional
+        "status": "ok",
+        "text": "• Agent greets with a short message.",
+        "updated_at": "2025-10-21T07:08:16.125000Z"
+      },
       "properties": {
         "0805e283233042b37f460ed8fbf22160": {
           "string_property": "string_value"
@@ -704,6 +714,11 @@ You can pass only one of the following values at a time: `values` or `exclude_va
               "author_id": "[email protected]"
             }
           ],
+          "summary": { //optional
+            "status": "ok",
+            "text": "• Agent greets with a short message.",
+            "updated_at": "2025-10-21T07:08:16.125000Z"
+          },
           "properties": {
             "0805e283233042b37f460ed8fbf22160": {
               "thread_property": "property_value"