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[Bug]: #3427

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odileko opened this issue May 4, 2025 · 1 comment
Open
1 of 3 tasks

[Bug]: #3427

odileko opened this issue May 4, 2025 · 1 comment
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@odileko
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odileko commented May 4, 2025

JASP Version

0.19.3

Commit ID

No response

JASP Module

Unrelated

What analysis are you seeing the problem on?

Application Startup Error

What OS are you seeing the problem on?

Windows 11

Bug Description

Error
JASP experienced an expected internal error

Image

Expected Behaviour

Error
JASP experienced an expected internal error

Image

Steps to Reproduce

Error
JASP experienced an expected internal error

Image

Log (if any)

No response

More Debug Information

Error
JASP experienced an expected internal error

Image

Final Checklist

  • I have included a screenshot showcasing the issue, if possible.
  • I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
  • I have accurately described the bug, and steps to reproduce it.
@boutinb
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boutinb commented May 6, 2025

Thx for the report.
Can you give more info on your system and when exactly the crash happens?
You can get the system info via:
grafik

If the crashes persist you could try:

  • one of the other install methods.
  • update your Operating system fully and restart the machine (especially important are up to date graphics drivers if you run intel graphics)
  • run JASP with safe graphics mode:
    Image
    If JASP crashes before you can get to that window you can activate safe-graphics via starting a command prompt: Type "command prompt" in the Start menu & then type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics" and see if JASP is more stable this way.
    And then please also report back if this fixed it for you! Thx!

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