No Access to my coins

[muke184]

I wanted to open my account for the first time since 2-3 years and now I got the error message that my firefly account is no longer supported by the foundation. I don t have any backup seed. I just have the pin for my wallet. What can I do to get access to my coins

[begonaalvarezd]

Firefly IOTA is deprecated and it no longer works for the new (IOTA) Mainnet network. You should switch to the new IOTA Wallet IOTA Wallet - Chrome Web Store . You can import your mnemonic or connect your ledger device to it.

If you still experience issues, please join our official Discord community at https://discord.iota.org and open a support ticket in the #raise-support-ticket channel. Our team is ready to assist you and get things running smoothly.