Skip to content
This repository was archived by the owner on Dec 8, 2017. It is now read-only.

Fix Performance Requirements Summary table #6

Open
mgwalker wants to merge 1 commit into
base: master
Choose a base branch
from
Open

Fix Performance Requirements Summary table #6

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
35 changes: 16 additions & 19 deletions Attachment2_QASP.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -80,7 +80,7 @@ levels are achieved by the contractor.
1.1 Purpose
-----------

### **1.1.1 Background**
### **1.1.1 Background**

The purpose of the QASP is to describe the systematic methods used to
monitor performance and to identify the required documentation and the
Expand All @@ -101,7 +101,7 @@ describes the analysis of quality assurance monitoring results.
1.2 Performance Management Approach
-----------------------------------

### **1.2.1 Expected Outcomes**
### **1.2.1 Expected Outcomes**

The PWS structures the acquisition around “what” service or quality
level is required, as opposed to “how” the contractor should perform the
Expand All @@ -116,7 +116,7 @@ is the cornerstone of performance management; this analysis yields
information that indicates whether expected outcomes for the project are
being achieved by the contractor.

### **1.2.2 Results Focus**
### **1.2.2 Results Focus**

Performance management represents a significant shift from the more
traditional quality assurance (QA) concepts in several ways. Performance
Expand All @@ -136,7 +136,7 @@ being met.
1.3 Performance Management Strategy
-----------------------------------

### **1.3.1 Quality Control**
### **1.3.1 Quality Control**

The contractor is responsible for the quality of all work performed. The
contractor measures that quality through the contractor’s own quality
Expand Down Expand Up @@ -283,7 +283,7 @@ performance standards, including cost/technical/scheduling objectives.
**6.3** **Reviews and Resolution**
----------------------------------

### **6.3.1 Performance Reviews**
### **6.3.1 Performance Reviews**

The PM or COR may require the contractor’s project manager, or a
designated alternate, to meet with the CO, COR or PM and other
Expand All @@ -303,13 +303,13 @@ trends, including a corrective action plan analysis

Ø Recommendations for improved efficiency and/or effectiveness

### **6.3.2 Resolving Issues**
### **6.3.2 Resolving Issues**

The PM and COR must coordinate and communicate with the contractor to
resolve issues and concerns regarding marginal or unacceptable
performance.

### **6.3.3 Revisions**
### **6.3.3 Revisions**

The PM, COR, and contractor should jointly formulate tactical and
long-term courses of action. Decisions regarding changes to metrics,
Expand All @@ -319,17 +319,14 @@ service levels, procedures, and metrics will require approval of the CO.
APPENDIX 1: PERFORMANCE REQUIREMENTS SUMMARY
============================================

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
**Required Services** **Performance** **Acceptable Quality** **Methods** **Incentive (Positive and/or Negative)**

**(Tasks)** **Standards** **Levels** **of** **(Impact on Contractor Payments)**

**Surveillance**
------------------------------------------------------------------------------------- -------------------------------------------------- ------------------------ ----------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------
Submit a PM report of scheduled, completed, and outstanding tasks monthly (PWS 5.3) 100% of reports accurately depict current status 99% File reviews, periodic inspections, and random, observations, customer complaints Negative remarks on contractor CPARS if report is submitted after the 15th of the month more than once during a performance period
---

Submit Customer Satisfaction reports every month Contractor maintains a level 3 or higher Level 3 or higher Monthly Survey Questionnaire from at least 2 18F team members Negative remarks on contractor CPARS if report is submitted after the 15th of the month more than once during a performance period
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
**Required Services<br>(Tasks)** | **Performance<br>Standards** | **Acceptable Quality<br>Levels** | **Methods<br>of Surveillance** | **Incentive (Positive and/or Negative)<br>(Impact on Contractor Payments)**
---|---|---|---|---|
Submit a PM report of scheduled, completed, and outstanding tasks monthly (PWS 5.3) | 100% of reports accurately depict current status | 99% | File reviews, periodic inspections, and random, observations, customer complaints | Negative remarks on contractor CPARS if report is submitted after the 15th of the month more than once during a performance period
Submit Customer Satisfaction reports every month | Contractor maintains a level 3 or higher | Level 3 or higher | Monthly Survey Questionnaire from at least 2 18F team members | Negative remarks on contractor CPARS if report is submitted after the 15th of the month more than once during a performance period

---

APPENDIX 2: SAMPLE QUALITY ASSURANCE MONITORING FORM
====================================================
Expand Down Expand Up @@ -365,7 +362,7 @@ APPENDIX 2: SAMPLE QUALITY ASSURANCE MONITORING FORM

**SIGNATURE:**

**DATE:**
**DATE:**

APPENDIX 3: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION FORM
=====================================================================================
Expand Down Expand Up @@ -396,4 +393,4 @@ APPENDIX 3: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATI

**SIGNATURE:**

**DATE:**
**DATE:**